HugmilesSupport
We are a small team and we read every message. Email hello@hugmiles.com and tell us what phone you use and what happened. Please never send your password.
Common questions
I did not get the confirmation email
Check spam and promotions. Wait a minute and tap "Resend email" on the screen. Make sure you typed your address correctly. Open the link on the same phone you signed up on.
I forgot my password
On the sign-in screen tap "Forgot your password?", enter your email and follow the link we send. Open it on the same phone. The link only works once.
How do I link with my partner?
One of you taps "Invite my partner" and sends the 8-character code. The other taps "I have a code" and types it (capital letters, spaces and dashes do not matter). Codes last 7 days; you can get a new one.
The code says it is not valid
It may have expired or been replaced. Ask your partner to open the invite screen and tap "Get a new code". After too many wrong tries the app asks you to wait an hour.
How do I unlink?
On Home tap "Unlink our accounts". You can both read and export your shared data for 30 days, then it is deleted.
How do I delete my account?
See Delete your account.